"Purchased my new bike at Central HD OCT 15... sales portion ok but the service department had issues taking care of the upgrades purchased, primarily the radio and speaker package. It didnt sound right but the service tech said was all okay.. its normal. No. I did some quick reviews of local HD service departments, and Killeen and Temple Horney Toad was about the same from the site I was reviewing. I walked into the Killeen/ FT hood shop and the atmosphere was a bit off, then I was totally ignored.. only 1 other customer with me, 2 different service members walking around.. no time of day. I left.
Arrived Temple service, atmosphere pleasant, "Bull" acknowledged me, then greeted me as a professional would. He listened to my concerns and requests. The service department found major issues with the "new" radio system upgrade configuration from the Central HD dealer/ service department, and took care of it. All additional upgrades were performed by the Temple HD service dept.. all my future business will be given to them. Kuddos to "Bull" and the service department."
HW3 - - Harker Heights, TX